Welcome to Gopher Go!
The worker companion app for Gopher Request.
The following info can also be found in the Help Center, located under More Stuff in the Gopher Go app as well as on our YouTube channel titled Gopher Go Tutorial.
Complete your profile.
Personal Info
Helpful Tips:
Choose a recent photo for your profile pic.
Use your legal first and last name — this will affect your payout account set up if not.
Your name, birthday and phone number can’t be changed once submitted so please double check before saving.
Your email, physical address and bio can be updated at anytime.
Ride Sharing & Business Info
(Optional)
Helpful Tips:
If your business is licensed, bonded and/or insured, you’ll need to upload verified credentials.
Uploading pictures of completed jobs is highly recommended — trust us on this one!
Payout Account
To set up your payout account, on your app dashboard please go to Account then Payout Account. Having a valid payout account is required in order to view and accepts requests.
With Gopher, payouts are automatic and deposited directly into your bank account.
Payouts are handled through Stripe using a custom payout process. There are no fees for payouts. Your 1st 10 payouts will arrive with Standard Payout speed (~ 2 hours) after a confirmed completion. After 10, payout speed is upgraded to Instant Payout and arrives in ~1-2 min. Gopher Pros are automatically eligible for Instant Payouts.
You can check to see if your debit card is eligible for Stripe Instant Payouts here.
Work Settings & Radius
To select the job categories of interest and how far you’re willing to travel, please select More on the dashboard, then Work Settings & Radius.
Your radius will always be move with you. If you select 20 miles, you will see jobs posted 20 miles from your exact location.
VERY IMPORTANT – Please do not select job types that you’re not qualified to perform.
Important Icons and Feature Alerts
Request Icons
Purchase Needed
The Requester needs you to buy something on their behalf. They’ll have already funded the amount needed, but you won’t be reimbursed until the job is complete — meaning you’ll have to pay for the items initially. DO NOT accept these Requests if you can’t (or don’t want to) cover the cost upfront.
Select My Gopher
The Requester will pick who they hire based on ratings, reviews and job-type history. You (and potentially other Gophers) may accept the Request — but ultimately, the Requester will have the final say. You’ll be notified either way.
9.2 mi
The number you see represents the approximate distance in miles between you and the Request location (according to Google Maps). For jobs with multiple stops, it’ll be the distance to the first location. If there is a pick-up AND drop-off location, we'll see that in the request details and need to add the 2 distances.
30m
This is the broadcast time remaining on the Request — how much time is left before it’s taken off of the available jobs queue. However, this number doesn’t indicate when the Requester needs the task completed (that’ll be posted above the title in light blue).
2+ Needed
You’re going to need at least one more Gopher to complete this Request. (Actual headcount will be shared in the request details) While these jobs are usually accepted by a labor contractor or crew leader, any Gopher is eligible as long as they meet the Request criteria and have qualified help. The Gopher who accepts the Request will be paid for the entire job.
MY Gopher
Wow, aren’t you special?! The Requester has requested you specifically. The Request will only be available to you and other Favorites for the first 2 minutes. This is a great opportunity for you to earn repeat business.
Age Restricted
This represents an age-restricted item is involved. This is only sent to workers 21+ years old. Age-Restricted safe guarding is involved in these requests. Contactless delivery is not an option and a physical valid ID is required before exchanging items.
Request Timing
Need it now
You’ll want to get the Request completed right away.
After you accept, send the Requester a message letting them know you’re on the way and update the status of the Request to In-Progress.
Flexible
You’ll see when the Request needs to be completed, either by the end of the day, within a week or within two weeks.
After you accept, the Request will remain in your Scheduled queue until you select Start or reschedule to a specific date/time.
Scheduled
You’ll see a specific date and time for which the Request needs to be completed.
After you accept, the Request will remain in your Scheduled queue until you select Start.
Unless you’re a Gopher Pro/Pro+, you won’t be able to take more than one Request at a time. Once the Request has been marked as In-Progress, you won’t be able to accept any others until its scheduled date and time — so please don’t start too early!
Offer Types
Earn $
Pretty straightforward — the Earn $ amount listed is exactly what you’ll make.
For example, Earn $20.00 means the job pays $20.00, and that’s what’ll be deposited into your account upon completion.
Total $
(Earn $ | Spend $)
The Requestor has added funds for you to purchase items on their behalf, but they won’t be available until the job is complete — so please DO NOT accept the Request if you’re not interested in covering the cost upfront. The Spend $ amount is that temporary out-of-pocket expense. The Earn $ amount is what you’ll actually make. Put those together and you get the Total $ amount, which is what you’ll be paid at the end.
For example, Total $20.00 (Earn $10.00 | Spend $10.00), means the job pays $10.00, but $20.00 will be deposited into your account upon completion. The additional $10.00 is to reimburse you for the cost of items.
Make Me an Offer
Sometimes, the Requestor may not know what a fair offer is for a service, so they’ll ask for a bid. You’ll enter your desired Earn $ amount (and in some cases, the cost of materials). If accepted, the job is yours for the price you set.
Request Actions
Need a little more info on a Request before deciding whether or not to take it? Tap Question? to DM the Requestor. This feature is not used for negotiating price or exchanging personal info.
Want the job, but feel the payment or cost of items needs tweaking? Propose a Counter-Offer. If accepted, the job is all yours for the new amount. Please remember to be reasonable and fair, not greedy — for example, if a three-mile trip is listed at $5, a $10 counter-offer would make sense… But $30 would not.
All looks good and ready accept the job? Simply accept the cancellation terms box and tap Accept Request to get going.
Active Request Features
Once you’ve accepted a Request, you can Text and/or Call the Requester through the app using the contact buttons below their name — we recommend sending a quick text at the start of every request just to let them know you’re en route!
Select Pick-Up or Destination to open up the respective GPS navigation tool using Google Maps.
Question for the Requestor?
To protect everyone’s privacy, all messaging between Gophers and Requesters is done through the app. If you have a question or need clarification on a job, you can shoot them a message before accepting.
Once the Request is accepted, the connected parties can continue the dialogue in their messaging inbox.
Exchanging phone numbers, email addresses or other personal contact info on the Gopher platform is strictly prohibited.
Cost Adjustments
When a Request is broadcast with a Purchase Needed, the Requestor has submitted the amount in good faith. If the actual cost of items turns out to be a bit higher, select Update Request -> Cost Adjustment to reflect the correct price before paying for the items. When approved by the Requestor, the amount will update instantly on your end.
IMPORTANT – The cost of items is NEVER intended to be a source of earnings. If the Requestor adds an amount that is off by more than $1, the right thing to do is an immediate Cost Adjustment to the exact amount and provide the receipt. When you put yourself in the customer’s shoes, this is a no-brainer.
Updating a Request
At the bottom of your Active Request screen, you’ll find the Update Request button.
First, you’ll see In-Progress. Tapping this activates a map with GPS tracking on the Requestor’s end.
Next is Items Picked-Up or Items Purchased. This lets the Requestor know you’re on the final stretch.
Finally, Completed signals to the Requestor that the job is finished — meaning you’re one step away from your payout. As soon as the Requestor confirms, you’ll be paid. If they haven’t confirmed within 48 hours, an auto-confirmation will be initiated, and you’ll receive your funds. Though they’ll receive a text from us, a friendly reminder from you can be helpful too, especially during in-person exchanges.
IMPORTANT – All updates are GPS/Time stamped so please make sure they are updated at the relevant locations.
Completing Age-Restricted Deliveries
When completing an Age-Restricted Delivery, you will need to scan the ID of your customer before handing over the items.
This is an agreed upon requirement communicated to the customer prior to submitting a request.
In the rare event the customer is not present at the Drop-Off Address for the delivery, you may select the “Tap here if customer is not present at drop off location…” link.
This will initiate a 10-minute timer. If the customer is not present after the timer expires, you may select “Requestor No Show” and leave with the items. You will be paid in full for the order.
Oh yeah,
and don’t forget to rate your Requestor!
We always recommend adding a pic (if relevant) to verify the completion of your Request.
More features....
Refer Yourself!
Now, when you share your personal QR code, it will automatically give your referral the ability to add you as a Favorite Gopher. You can also use the “Refer yourself” link to share with your own contacts. When they make their first request, it can be sent directly to you!
Each person you refer yourself to will instantly receive an inbox message to add you as a favorite. Of course, you aren’t obligated to accept a request when it comes to you as a Favorite Gopher. It’s just another way Gopher is helping you to earn more.
Pro Tip! Post your unique QR code EVERYWHERE!
More Stuff
Click More on the bottom navigation bar in the app to find helpful links and resources.
We’re all about doing more with less clicks. As we continue to evolve and improve, there’s no doubt we’ll experience a hiccup or two along the way. If anything ever feels wonky, use the Help Center feature so we can diagnose and resolve issues ASAP.
Lastly, please review the Gopher Go FAQs. With an evolving platform, we’ll always keep you up to speed.
Go Pro = Earn More!
Build Trust
Gopher Pro badges make customers feel safer, and therefore, more likely to hire you for various jobs.
Earn More
Gopher Pros have a better chance of being selected by Requestors, as well as having counter-offers and/or bids accepted.
Get Opportunities
Gopher is often contracted for unique jobs that only Gopher Pros are eligible for. Gopher Connect for businesses will require the Gopher Pro badge in order to view jobs.
To become a Gopher Pro, you’ll have to pass a background check administered by Yardstik.
Gopher Pro is optional, so please make sure your area is active before participating. In areas where we’re active, it’s a no-brainer!
How to Stay Active on the Marketplace
Avoid the following reasons for cancelling Requests:
- Too far (distance is posted in advance — check before accepting)
- Not enough money (earnings are clear from the start)
- Didn’t mean to accept (hmm… that’d be A LOT of checkboxes and pop-up windows to “accidentally” click through)
- Wasn’t clear on what needed to be done (DM the Requester before committing)
Update the status of your Request in real time.
Complete Requests in a timely and professional manner.
Always communicate respectfully.
Not seeing Requests yet? Hang tight!
Just keep those notifications on, and before you know it, you’ll be earning more per job than any other marketplace out there. Please follow us on Social Media to learn how you can help, and don’t forget to refer the app!
